Questions & Answers

The lifts are usually located right next to the stairwells and exits. Clear signage will guide you there.

Yes, all car parks have spaces reserved for cars driven by women and for people with young children. Please note that children must be aged 7 or under.

Yes, all PBG car parks are accessible and feature lifts, level access points and parking spaces for people with an aG card (severe walking disability) located near lifts and/or exits. The facilities are listed on the individual car park pages.

Parking spaces for people with an aG card (severe walking disability) – known as disabled parking spaces – are located near the lifts and exits and are clearly marked.

You can find an up-to-date list of all car parks with electric charging points. The data is provided in real time by Mainova.

Yes. Availability is displayed in real time – free charging points are marked in green, occupied ones in red.

Yes. Mainova, as the operator, supplies only green electricity. Many car parks have solar panels. The electricity generated is used directly to charge the vehicles. Find out more.

Please contact the PBG control center via the pay station. A replacement ticket will be issued. A service fee will be charged for the replacement in accordance with the parking conditions.

When parking, make a note of the floor you’re on. Some car parks offer additional guidance, such as parking space numbers or coloured markings.

Please speak directly to the on-site staff or contact the PBG control centre via the intercom. Please note that you must report the incident BEFORE leaving the car park.

You can contact PBG Customer Service by telephone on the central support number: 069 26084500. The service is available Monday to Thursday from 8.00 am to 3.00 pm and on Fridays from 8.00 am to 12.00 pm. In emergencies or in the event of technical faults on site, the PBG control centre is available 24 hours a day.

You can find the latest information on technical disruptions, maintenance work or construction work on the homepage and on the webpage for each car park.

Yes. There is a call button at every pay machine and at every exit, which you can use to contact the PBG control centre 24 hours a day.

Yes, most PBG parking garages are largely monitored by video surveillance. In addition, they are well-lit to ensure the highest possible level of safety and security.

Lost property can be handed in to the car park staff. Items that are not claimed will be handed over to the municipal lost property office after a certain period.

Rentals always begin on the 1st. of a month. The application for a lease must be submitted no later than 14 days before the 1st. for the desired month.

No, as a rule, you are free to choose your own space in our car parks.

No, long-term tenants can enter and exit 24/7 without restriction. This also applies even if the sign says ‘occupied’.

Yes, the minimum rental period is two months.

The tenancy is valid for an indefinite period and may be terminated by either party with one month’s notice to the end of a calendar month.

You can complete the online application form on the PBG website. We will check availability and get back to you.

Payment is made monthly in advance for the current month via SEPA direct debit.

Yes, you can cancel your contract in writing, but please mind the notice period specified in your contract. This is one month’s notice, effective at the end of the month. Please send your notice of cancellation to kuendigung-pbg@abg.de.

If there are spaces available in another car park, it may be possible to switch. Please contact PBG directly. Please note that the car parks have different long-term rental rates.

A waiting list for long-term parking spaces is not available. If a car park is fully booked, please check the online availability regularly for any free spaces.

No. Even if the car park is full, charging bays must not be used by vehicles that are not charging. These spaces are reserved for electric vehicles whilst they are charging.

Parking rates vary depending on the car park and the duration of your stay. The current rates are listed on the relevant car park’s webpage – including short-stay, daily and, where applicable, special rates.

You can find the nearest available car park via the location overview on the website. All PBG car parks are displayed there with real time availability data.

Opening hours are listed on the relevant car park page. Many of PBG’s car parks are open 24 hours a day.
If opening hours vary or there are temporary closures, you can find up-to-date information online or at the car park entrance.

You can leave the car park at any time of the day or night. Please be aware that there may be restrictions at individual car parks (e.g. due to construction work).

The maximum permitted parking duration for short-term parking is one month. However, special rules may apply in certain car parks – for example, for night-time or event rates. You will find details of this at the entrance or on the relevant car park page.

No, in PBG multi-storey car parks, it is not permitted to drive in with any vehicles other than a car. This includes motorbikes, scooters, mopeds, e-scooters and trailers.

No. Parking spaces with electric charging points are reserved exclusively for electric vehicles whilst they are charging.

A parking voucher is a prepaid voucher that you can use to pay for parking at participating PBG car parks.

Parking vouchers can be ordered using the online form on the website.

Before exiting, enter your license plate number on the touchscreen at the automated toll booth. The parking fee is displayed. Hold the parking voucher in front of the QR/barcode scanner (located in the center of the payment machine), and the value of the voucher will be deducted from the parking fee.

The parking vouchers are valid at the PBG car parks in Frankfurt listed on the voucher.

Parking vouchers are valid for three years from the date of issue.

No, for security reasons, lost or stolen vouchers cannot be replaced.

If you find your ticket after paying, you can submit it along with your payment receipt using the ‘Lost and Found Parking Ticket’ form on the website. We will check whether a refund is possible.

At all pay-on-exit machines, you can pay in cash, by debit or credit card, or using contactless payment (e.g. Apple Pay or Google Pay). In car parks with number plate recognition, payment can also be made online via your smartphone.

Please use the intercom at the pay-on-exit machine. You will be put through directly to the PBG control centre, where we will be happy to assist you. In car parks with number plate recognition, you can complete your payment online by scanning the QR code displayed.

Yes, in parking garages with license plate recognition, you can conveniently complete your parking transaction online by scanning the QR code posted there.

As well as the traditional cashless payment at the pay-on-exit machine, ‘cashless parking’ with us also means no more parking tickets and no more pay-on-exit machines. For ‘Pay-by-invoice parking’, you set up a customer account; your number plate is automatically recognised when you enter and exit, and your parking charges are billed online each month.

Yes, please go to the ticket machine at the PBG control centre. They can issue a receipt for you.

Payment is processed through your e-mobility provider (e.g., ENBW, Ionity, or Mainova). Parking fees must be paid separately before leaving the parking lot.

Please note down the car park, the date, the time and the amount, and send us this information by email. We will look into the matter and get back to you as soon as possible.

With the “Pay-by-invoice parking” service, you can park without having to pay at the payment machine each time you park. The license plate number you have on file in the customer portal will be automatically recognized. At the end of the month, you will receive an invoice for all parking transactions, which you can view in your account. Please note that you must register your number plate before your first entry.

In all PBG parking garages with license plate recognition. You can find an up-to-date list in our customer portal.

Simply update your number plate in the customer portal. This ensures that only active vehicles are billed. Please note that you must register your number plate before your first entry.

With the “Pay-by-invoice parking” service, you can park without having to pay at the payment machine each time you park. The license plate number you have on file in the customer portal will be automatically recognized. At the end of the month, you will receive an invoice for all parking transactions, which you can view in your account. Please note that you must register your number plate before your first entry.

In all PBG parking garages with license plate recognition. You can find an up-to-date list in our customer portal.

Simply update your number plate in the customer portal. This ensures that only active vehicles are billed. Please note that you must register your number plate before your first entry.

A parking voucher is a prepaid voucher that you can use to pay for parking at participating PBG car parks.

Parking vouchers can be ordered using the online form on the website.

Before exiting, enter your license plate number on the touchscreen at the automated toll booth. The parking fee is displayed. Hold the parking voucher in front of the QR/barcode scanner (located in the center of the payment machine), and the value of the voucher will be deducted from the parking fee.

The parking vouchers are valid at the PBG car parks in Frankfurt listed on the voucher.

Parking vouchers are valid for three years from the date of issue.

No, for security reasons, lost or stolen vouchers cannot be replaced.