Pay your parking fee conveniently at our digital pay station — whether in cash, by card, or contactlessly with your smartphone. Simple, secure, and no queuing.
Park cleverly
and experience Frankfurt relaxed
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More InformationCurrent disruptions
Here we inform you about current disruptions in our car parks – for example due to construction work, maintenance or temporary closures. We strive to keep restrictions to a minimum and will always keep you up to date here.
FAQ
What do I do if I have lost my parking ticket?
Please contact the PBG control center via the pay station. A replacement ticket will be issued. A service fee will be charged for the replacement in accordance with the parking conditions.
How do I find my car?
When parking, make a note of the floor you’re on. Some car parks offer additional guidance, such as parking space numbers or coloured markings.
How do I report damage or an incident in the car park?
Please speak directly to the on-site staff or contact the PBG control centre via the intercom. Please note that you must report the incident BEFORE leaving the car park.
How do I contact PBG Customer Service?
You can contact PBG Customer Service by telephone on the central support number: 069 26084500. The service is available Monday to Thursday from 8.00 am to 3.00 pm and on Fridays from 8.00 am to 12.00 pm. In emergencies or in the event of technical faults on site, the PBG control centre is available 24 hours a day.
Where can I find information about disruptions or construction work?
You can find the latest information on technical disruptions, maintenance work or construction work on the homepage and on the webpage for each car park.
Is there a central helpline for problems in the car parks?
Yes. There is a call button at every pay machine and at every exit, which you can use to contact the PBG control centre 24 hours a day.
Are the car parks monitored by CCTV?
Yes, most PBG parking garages are largely monitored by video surveillance. In addition, they are well-lit to ensure the highest possible level of safety and security.
Where can I hand in lost property if I find it in the car park?
Lost property can be handed in to the car park staff. Items that are not claimed will be handed over to the municipal lost property office after a certain period.
We make parking easy. And keep Frankfurt moving.
As the city’s largest parking operator, PBG keeps Frankfurt moving – with modern parking garages, digital services, and sustainable solutions such as EV charging stations and solar power from the car park roof.
Electric charging station – park and charge in one go
An increasing number of our car parks offers electric vehicle charging points in partnership with Mainova. Whilst you’re out and about in town, your car charges using eco-friendly electricity directly from the car park roof.
